This guide walks you through completing the Onboarding Form with your company details before iShopChangi issues your contract.

Company Information

UEN: As per ACRA. Enter the company's Unique Entity Number.
ACRA Document: Upload all pages of your ACRA document, dated within the last 3 months.
GST Registered Entity: Select whether your company is GST-registered.
GST Registration Number: Enter your GST registration number, if Yes was selected above.
Company Name: As per ACRA. Enter your the company's registered name.
Company Address: Up to 62 characters. Enter the company's address. e.g., Building X, Avenue X, #88-88.
Postal Code: Enter your company's postal code.

Do not key in Singapore or the Postal Code.

Authorised Representative (Signatory for Retailer Agreement)

Please fill this up carefully - once included, this cannot be amended.

Onboarding Form - Authorised Representative Section

First Name: Enter their first name. E.g., John

If the individual has a middle name, please include it in the First Name field. E.g., John Mark

Last Name: Enter their last name. E.g., Lee
Designation: Up to 62 characters. Enter their designation. E.g., CEO, Director, Account Manager etc.,
Email Address: Enter their email address. This is the email address in which the system will trigger the Docusign email to.
Contact Number: Enter their contact number.

This is the email address in which the system will trigger the Docusign email to. Please enter the email address of the person signing the contract. Please fill this out carefully, this cannot be amended once the contract has been sent.

Store Details

Other Retail/Ecommerce Channels: Provide information on any other retail or ecommerce channels you operate.

Reference URL Links: Provide the URL(s) for the channels listed in the previous step.

Check the declaration checkbox to agree to the terms.

Click Submit.
Successful Submission

What's Next

Once submitted, the iShopChangi team reviews your application and the onboarding status changes to Under Review.

Signing the Contract via Docusign

The Authorised Representative will receive a DocuSign email titled "Complete with Docusign: iShopChangi Retailer Agreement (Marketplace).pdf" from dse@aumail.docusign.net
Original Docusign Email
Sign Page 2 of the contract
Sign Page 2 of the Contract
Expiry screenshot - Click on Send New Link
The original link expires in 48 hours. A reminder email is sent 24 hours after the original email and also expires in 48 hours. Link Expired? Click Send New Link - then sign off once you receive the new one.

Once signed, you'll gain access TREX to complete your Shop Information and unlock additional modules (e.g. Products, Orders, Insights, Administration).