This guide walks you through managing an existing promotion via SAP BackOffice — editing, deactivating, and duplicating.

Finding your Promotion

Clicking Marketing (left menu) → Promotion Rules → the binoculars icon → enter the promotion code in the Code field → Search
Search
Enter the Code
Click into the promotion. Check whether you're viewing the latest version or the Published version.
Scroll down
Promotion Version and Status

Editing

Edit the Name or Description fields accordingly. Click on the globe icon to amend the Mandarin version of the Name and Description fields as well.
Editing Promotion Description
Click Save. Click on the paper aeroplane icon to publish. Status should change from Unpublished to Published.
Publishing the Promotion

Click into Media → Click + Create new Catalog Unaware → Provide a code for the image in Identifier → NEXT → Upload the banner → Click Finish
Uploading the Banner
Click Save. Click on the paper aeroplane icon to publish. Status should change from Unpublished to Published.
Save
Publish

Click on the x icon to deactivate the promotion. Status should change from Published from Unpublished.
Deactivate
Deactivate

Click on the copy icon to duplicate the promotion → Create a new Code for the new promotion.
Copy
New Code
Edit the Name, Description and the Start Date/Time and End Date/Time.
Editing
Click Save. Click on the paper aeroplane icon to publish. Status should change from Unpublished to Published.

Why can't I publish the promotion?

Did you fill up the required fields? Please check the Conditions and Actions section and revisit the applicable tutorial for the steps. If there is a value or selection missing, it might be the reason why.
- Example: For GWP promotions, did you include the mp# of the GWP?
- Example: For Qualifying Offers, did you include the mp# of the qualifying products?
If you have filled up the schedule for the promotion, please ensure that the Start Date/Time and End Date/Time are not in the past.

Why's my banner not appearing on storefront?

Did you include the banner in the Media field? If you have, please raise a ticket via the Merchant Service Desk (via Okta SSO) and request for a banner approval.

Why is my GWP not showing at the Cart?

Is the GWP status set to true? For the GWP to appear as true means that it has sufficient stocks and the Available End Date field in TREX is empty (meaning it is available!)